New Content Marketing Infographic: “The Content Grid”

by Joe Chernov on June 14, 2010 in Content Marketing

Check out & share the @Eloqua/@JESS3 content marketing infographic: "The Content Grid"

Eloqua recently created a new role: director of content marketing.  The title could easily be changed to director of irritation, because that’s essentially the function.  You see, the director of content marketing (a.k.a., me) is responsible for extracting the expertise that’s nestled comfortably inside colleagues’ minds and desktops, twisting it into a new shape  (tweets, slideshows, ebooks, videos, images, blogs), and setting it loose on the social Web.   My boss, CMO Brian Kardon, likens the function to a newspaper’s editor-in-chief, albeit for corporate content.  I’d agree with him, if only the editor-in-chief also wrote copy, managed distribution and hawked the paper on street corners. 

But this post isn’t complaint; it’s a celebration.  You see, when I initially envisioned this content marketing function, I actually drew the job description on a scrap of paper and raced into Kardon’s office to pitch it.  Fortunately for me, he had the same idea.  Eventually that sketch became the below Eloqua/JESS3 “infographic,” dubbed The Content Grid.  It’s a simple framework for content — or “inbound” — marketing.  That is, it plots content type and distribution channel across two dimensions: who should create it (a single owner or the entire staff) and how it should be distributed for maximum impact on the sales funnel.

But what started as an internal job description evolved into a pitch to journalists, fodder for Twitter, and this very blog post.  In other words, describing the role and performing the function became, ultimately, one in the same.  As Leslie Bradshaw (a.k.a., the smartest woman in social media) would say, “It’s all so meta.”

If you want to download the image feel free.  A PDF version is here and a jpg version is here.  Share it with others.  Drop it in your slide decks.  Upload it to your blog.  It now belongs to the Web.

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  • http://www.amnavigator.com/blog Geno Prussakov

    This is one excellent infographic, Joe.

    A bit more info of the thought process behind the decisions of “who should create” content “and how it should be distributed for maximum impact on the sales funnel” would be helpful.

  • http://www.knowpreneur.net Tony Wanless

    Joe:
    Thanks for this great graphic!. Talk about timing: I’m changing my business to content marketing (largely for professionals and that SME segment) and have been struggling to find a way to explain what it is simply.
    I also consider my role to be that of a “consulting managing editor” at a publishing operation. In fact, that is exactly how I described it for a book I will be starting soon.
    So once again, thanks for clarifying it for me.

  • http://eloqua.com Joe Chernov

    Hi Geno,

    First off, thanks for reading “It’s All About Revenue” and for caring enough to weigh in with kind words and a great question. A few folks have emailed me similar questions, so I’ll take a shot at answering here.

    After creating the basic grid, I circulated it to a handful of people that are much, much smarter than I am. That’s not false humility. Some remarkably smart and well known friends were kind enough to give some off-the-record input, which influenced the location of many of the spheres — and the naming of the Y-axis (originally was controlled / democratic). So the “thinking” is fairly collective. But from my POV nonetheless, here’s where I was am coming from:

    Who should create: I looked at content types/channels that have an appetite for chaos. A press release, for example, is a structured, ordered document. It follows a format that has been honed with written and unwritten rules. To open up press release writing to staff would be unconstructive. Same for a whitepaper. A whitepaper is (or should be) a technical, impartial, analytically rigorous document. To have PR’s hands all over it might undermine its credibility. Conversely, the notion of a company controlling LinkedIn group comments or Geosocial check-ins is laughable. Those communities would reject (justifiably) central control. The rest were plotted along a spectrum based on, as I said, appetite for chaos.

    The distribution question is trickier. This was the area of the grid that experienced the most movement. Supporters weighed in most here. It’s tricky because some channels (especially a blog) could be an awareness generator or it could be a resource for the last-mile of decision making. It would entirely depend on the content posted to the blog. So we looked at the “median” use of each of these channels and imagined what a “consumer” of that content might expect to find on the channel. Someone in a Facebook Fan Page, for example, is more likely to be getting familiar with a brand (especially in the B2B space) than looking for purchase-relevant content. Or they may already be a customer/client, and looking to “get to know” the company better. But when you work your way down the purchase funnel, customer case studies and webinars tend to answer more specific questions that relate to the individual buyer’s needs. Therefore they are on the “consideration” end of the spectrum.

    Now this is not to suggest The Content Grid is based on casual assumptions. Not by a long shot. Eloqua is a “measure everything” company. So I had a tremendous amount of information to work with regarding how people buy Eloqua. That is, what types of marketing “touches” correlate to closing deals or accelerating dealflow. Those content types and channels are reflected in this Grid.

    I’d love to hear your thoughts on this infographic. It’s rev 1, so I imagine we’ll revisit it in time, as new channels are created or as innovators employ content in new ways.

    All my best,
    Joe

  • http://eloqua.com Joe Chernov

    Hi Tony,

    Thrilled The Content Grid was helpful and validating. It’s published under a Creative Commons license, so please feel free to incorporate it into your book. If I can answer any questions or help further, post a comment here or drop me a note at joe [dot] chernov [at] eloqua [dot] com.

    Yours,
    Joe

  • http://www.facebook.com/deweyscafe Chanda Glover

    There is so much to be done. How does a small business with limited time and pretty much no marketing budget know what to do first?

  • http://eloqua.com Joe Chernov

    Hi Chanda,

    That’s a great question. Here’s the “secret” (in my opinion, anyway): One great piece of content — let’s say you invest in writing a 10-page e-book — can be chopped up and the pieces can be used across all of these channels.

    Say the book contains images. Pull them out and put them on flickr, tagged properly. Say you have some great one-liners in the resource. Well use them as tweets. Maybe the anchor document is also an excuse for a press release? Perhaps you can repurpose it as a slideshow and upload to SlideShare? In other words, this isn’t a one-and-done model. The same piece of content can be smashed, and the shards can be placed throughout the social Web. I wrote on my (semi)personal blog about this very question: http://jchernov.posterous.com/pr-is-marketings-new-chop-shop

    I see you are involved with MeetUp (very cool company). Maybe you could collect stories from those in your meet up groups, creating a “crowdsourced” book by asking each fan to contribute one paragraph about an experience they had at your shop. That could be one way to get the content wheel spinning.

    Yours,
    Joe

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    [...] and roles different platforms play. Forward it on, this deserves to be shared.  V interesting blog too.  Kudos to the crew over at Eloqua. Give it up [...]

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  • http://www.dragonflyroar.com/2010/06/15/the-content-grid/ dragonflyROAR | my meanderings through a digital life

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  • http://blog.thelettertwo.com/2010/06/16/screw-who-owns-social-media-well-just-let-the-content-grid-decide-it-all-for-us/ Screw Who “Owns” Social Media. We’ll Just Let The Content Grid Decide It All For Us. | The Digital Letter – the official blog of Kenneth Yeung & TheLetterTwo.com

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  • http://bub.blicio.us/truly-understanding-your-audience-means-looking-at-the-content-grid/ Truly Understanding Your Audience Means Looking At The Content Grid

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  • Jeff Kryder

    Hi Joe,

    I really, really like this graphic… it provides a ton of value in conceptualizing content, ownership and flow.

    One of the ways I looked at it was to align it with a traditional sales funnel. So in my mind, I rotated it 90 degrees to the right so that “Awareness” was at the top of the funnel and “Consideration” was at the bottom – and aligned with “Close” or “Committment.”

    Then I visualized there were two vertical pipes inside the funnel with the Content Grid the left pipe.

    I envisioned the new right vertical pipe being the amount of automation vs staff involved. It was almost if there were two wedges in the right vertical pipe… one wedge is for auotmation, and it’s wider at the top illustrating more automation aligned with “Awareness.” This wedge narrows as it goes down the funnel as there may be less automation the closer movement gets to “Consideration.”

    The other wedge is the activity level of staff. This wedge starts out narrow at the top and widens to reflect more staff involvement of first inside sales and then field sales the closer the prospect moves to “Close/Consideration.”

    I guess you can tell I come out of a lot of B2B marketing and sales. :)

    Thanks again… I dig graphic depiction of data, and the Content Grid is truly stimulating.

    Best,

    Jeff Kryder

  • http://eloqua.com Joe Chernov

    Hi Jeff,

    Thanks for your comments! Sounds like you may just have rev 2 of The Content Grid on your hands — and how cool would it be to create an interactive infographic, where the viewer can twist, turn, pull and reshape the image to fit his own objectives? Love the thoughts, keep ‘em coming!

    Yours,
    Joe

  • http://giornalaio.wordpress.com Pier Luca Santoro

    Hi, I found really interesting this infographic and recently proposed it [in italian]. On friendfeed we have been discussing it and we were wondering wy flickr is not considered a “rich media” in the grid.
    Thanks.
    Pier Luca

  • http://eloqua.com Joe Chernov

    Hello Pier,

    Thanks for the note. We’d love to see an Italian translation of The Content Grid, so if that’s something you are working on, let me know and I’ll personally blog/tweet about it.

    As far as your question, I think the word “rich” that’s causing confusion. The “D” symbol indicates “rich data” (versus “rich media”), meaning, which distribution channels provide deeper insight into who is consuming the content. Flickr is a great channel for distributing rich media, but the data one gathers on who views/downloads the content is limited.

    Hope that helps!
    Joe

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  • http://giornalaio.wordpress.com/ Pier Luca Santoro

    Thanks so much for clarifying your thoughts.
    You may find the content grid here:
    http://giornalaio.wordpress.com/2010/06/18/the-content-grid/
    Unfortunately the discussion on Friendfeed – http://ff.im/mgNWM – started on my account wich is locked. Of course you can request subscription if you wish.
    Bye.
    Pier Luca

  • http://www.Zephyr47.com Brian Hansford

    Joe – A major round of applause to you for developing this model with a fantastic illustration from JESS3. With all of the swirl around social media and who “owns” it in an organization, your model very clearly illustrates that content is the responsibility of the ENTIRE organization. There are different channels, different audiences, diverse groups who own the publishing, etc. Thank you for developing this model. I put this on par with Geoffrey Moore’s model from “Crossing the Chasm.”

    Cheers,
    Brian Hansford
    President
    Zephyr 47
    @RemarkMarketing
    http://www.Zephyr47.com

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  • http://www.austin-williams.com/ Nathan King

    I really like the way this infographic is visualized and can see the thinking that was put into this. Its great to see data rich content all over the spectrum.

  • http://eloqua.com Joe Chernov

    Thanks for the kind words Nathan! We have received lots of feedback and we’re considering more refinements to this infographic and toying with preliminary ideas for new visuals. Please feel free to use the image in your presentations … it’s an open license.

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